Refund Policy

Last updated: March 4, 2026

The Short Version

14-day money-back guarantee. No questions asked.

If you purchase Full Access and decide Competent isn't right for you, email us within 14 days of your purchase and we'll issue a full refund.

How It Works

1. Purchase Full Access — one-time payment of $29 CAD
2. Try it out — use all features with no limits
3. Not happy? — email hello@competent.app within 14 days
4. Get your money back — full refund processed via Stripe within 5–10 business days

Details

Eligibility

• Refund requests must be made within 14 calendar days of the original purchase date
• Refunds are for the full purchase amount — no partial refunds
• Each account is eligible for one refund

After a Refund

• Your account will be downgraded to the Free tier
• Your existing data (cases, notes, AOs) will be preserved
• Free tier limits will apply (10 cases maximum)

Processing

Refunds are processed through Stripe and returned to your original payment method. Processing typically takes 5–10 business days depending on your bank or card issuer.

Exceptions

We reserve the right to deny refund requests that show clear abuse of this policy (e.g., repeated purchase-and-refund cycles).

Contact

To request a refund, email hello@competent.app with the subject line "Refund Request" and include the email address associated with your account. We'll respond within one business day.